Purpose:
The Job Coach provides ongoing job-related support and resources to hourly new hires to assist with onboarding and drives employee engagement and retention. The position also will be responsible for helping employees identify and connect with appropriate social services/community resources needed to ensure the employee’s personal wellbeing and success on the job.
Essential Functions:
2. Meets one-on-one with hourly new hires to provide ongoing support services as part of the onboarding process.
3. Conducts regularly scheduled follow-up meetings with new hires to ensure job adjustment and assists in removing any obstacles new hires may be experiencing with the goal of increasing employee retention and engagement.
4. Provides on the job coaching and assists in the implementation of plans to motivate employees to enhance skills and achieve work goals.
5. Works with the supervisor and employee to analyze and resolve work problems or issues and aids in strengthening on the job interpersonal relationships.
6. Assists employees with social and life skills enhancement (if required) while promoting and facilitating social integration between new hires and longer service employees.
7. Develops and maintains excellent open communication with managers, supervisors and employees to support positive outcomes and to drive employee retention and satisfaction.
8. Identifies and connects employees with needed community resources to remove barriers that might impede success on the job.
9. Monitors and evaluates the progress of new hires.
10. Provides reporting on new hire attendance and turnover to determine effectiveness of the Job Coach program.
11. Other duties as assigned
.
Requirements:
2. 2+ years of experience in social work or counseling
3. Bi-lingual in English and Spanish is a plus
4. Competency in handling confidential employee matters
5. Ability to build rapport and trust with employees and supervisors
6. Understanding of the needs of the working population , as well as knowledge of available community resources
7. Strong written and verbal communication skills
8. Proficiency in MS Office
9. Strong problem solving and decision-making skills
Americans with Disabilities Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Summary
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use his/her hands, reach with hands and arms, climb stairs; balance; stoop, kneel, talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus. Hearing capacity required to maximize ability to understand all verbal communication and react accordingly.
Purpose:
The customer service representative is a professional who works either directly with or directly for the customers and prospective customers. and is seen as the outward “face” of the company. The Customer Service Representative is the first person customers talk to when they have a question or concern. They are problem solvers, and other times they are initiating sales; they may also simply help clients find information. Customer Services Representatives help connect outside people with inside information.
Essential Functions:
2. Receives, processes, and monitors orders, expediting the order when necessary and updating changes when needed
3. Update quarterly and annual customer price changes
4. Completion of customer NAFTA certification requirements
5. Compiles information from customer, examines problem, and gives information or assistance regarding accounts, product availability, pricing, changes in service, discontinuance, shipping, operation and maintenance.
6. Submits complaints of product or service failure to appropriate department(s) for investigation
7. Maintains all customer information in the database, including contact and order information.
8. May manage regulatory documents for importing and exporting goods.
9. May contact customer regarding accounts receivable.
10. May provide customer service reports.
11. Collaborates with cross-functional teams and customers to confirm customer requirements, establish timelines, define issues and propose solutions.
12. Assist supervisor with quote organization.
13. Assist with various tasks related to ERP system, reporting, and collection of information.
Requirements:
2. 1-3 years’ of experience in customer service within a manufacturing environment
3. Proficiency in use of Microsoft Office Suite
4. Advanced knowledge in MS Excel
5. Strong verbal and written communication skills
6. Strong interpersonal and teamwork skills
7. Analytical and problem solving skills
8. Ability to be patient, compassionate and exercise self-control when dealing with customers.
9. Willing and able to go the extra mile for customers
Americans with Disabilities Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Summary
While performing the duties of this job, the employee is often required to sit, use his/her hands, reach with hands and arms, talk or hear; and occasionally required to stand; walk; climb stairs; balance; stoop, or kneel. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus. Hearing capacity required to maximize ability to understand all verbal communication and react accordingly.
For consideration, please submit your resume to Human Resources (pgoddard@tru-flex.com) no later than 7/16/19.
TRU-FLEX Corporate
Carmel Gateway
500 E 96th St Suite #460
Indianapolis, IN 46240
U.S.A.
800-255-6291
317-520-8628
info@tru-flex.com
Exhaust Bellows & Aftermarket Exhaust Solutions
2391 S IN-263
West Lebanon, IN 47991
U.S.A.
800-255-6291
765-893-4403
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